Responding to Inquiries - MSU Main Campus

About the Service

The office receives, facilitates, evaluates, and provides information through its Public Assistance and Complaint Desk (PACD), mobile numbers, email addresses, official Facebook page, and webpage in the University website.

Office or Division :	Personal Inquiries: Administrative Services Division (ASD) Call and SMS/E-mails: Information Management Division (IMD)
Classification :	Simple
Type of Transaction :	Government to Citizen and Government to Government
Who may Avail :	All MSU constituents and clients

CHECKLIST OF REQUIREMENT/S	WHERE TO SECURE
Inquiries in Person
Document/s regarding the Information being requested (if applicable)	Client
Personal Appearance	Client
Inquiries thru Calls
Call at the office’s mobile number	Client
Inquiries thru SMS and Electronic Mails
Sent Message thru SMS or E-mail	Client

Contact Information

oipp@msumain.edu.ph

oipp@gmail.com

09309805320/09388326482

Ground Floor, Meranaw Cultural Heritage Center (at front of the College of Engineering)
Mindanao State University
Marawi City, Philippines

Service Hours

Monday to Friday (8:00A.M. – 5:00P.M.)

Social Info

How to Avail

Inquiries in Person
No.	CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PERSON/S RESPONSIBLE
1	Visit OIPP and sign in the Visitors Log Book	Give the Visitors Log Book to the client	None	Public Assistance and Complaint Desk (PACD)
2	State and present necessary document/s regarding your concern	Receive and evaluate the inquiry/ request and/or the document/s of the client	None	Public Assistance and Complaint Desk (PACD
3	Obtain the requested information or Action from the action agency	Provide assistance by providing information or action on the inquiry/ request or refer the client to the concerned office	None	Public Assistance and Complaint Desk (PACD)

Inquiries thru Calls
No.	CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PERSON/S RESPONSIBLE
1	Call OIPP mobile number	Receive call	None	Customer Service Personnel (IMD)
2	Obtain the requested information or action from the action agency	Provide assistance by providing information or action on the inquiry/ request or refer the client to the concerned office	None	Customer Service Personnel (IMD)

Inquiries thru SMS and Electronic Mails
No.	CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PERSON/S RESPONSIBLE
1	Send SMS or e-mails to OIPP mobile number and/or email accounts	Receive SMS or e-mails	None	Customer Service Personnel (IMD)
2	Obtain the requested information or action from the action agency	Provide assistance by providing information or action on the inquiry/ request or refer the client to the concerned office	None	Customer Service Personnel (IMD)

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